We Believe in Order Fulfillment Services That Go Beyond the Box
Our team is made up of passionate logistics and fulfillment experts who are always working to improve our services and communication. We want you to feel informed, involved, and confident when working with Allwin Freight. We also want you to know there is a dedicated support team available to you should you have questions or concerns about the fulfillment process.
We offer U.S.-based client support on both the east and west coasts, in-house warehouse liaisons, and dedicated client success teams for an unrivaled client experience. We’re always available when you need us. Contact our team to learn more.
Order Fulfillment Services: Our Fulfillment Process
Here’s how we deliver the best ecommerce experience for both you and our customers.
1. Adding Inventory to Our Fulfillment Centers: Depending on which of our fulfillment centers is closest to you and your customers, you can ship your inventory to our warehouses in bulk. After receiving your products, we will store them in our warehouse, where they can be easily located, picked, and packed for your customer orders right away.
2. Picking: When your customers place an online order, the details of that order are immediately routed to our fulfillment center. It tells us exactly what items are included in the order so we can quickly locate the products in our warehouse, gather them, and carefully pack them.
3. Packing: Our experienced Allwin warehouse teams prepare each order for shipping by carefully packing every item using durable boxes, materials, and tape. Once the package is securely sealed, the shipping label is attached and scanned, and your inventory levels are updated.
4. Returns: Even when orders are 100% accurate and delivered on time, there will still be a small percentage of returns from customers who decide they no longer need the product or find the item does not meet their particular needs. We offer complete return management services and the restocking of returned items to your inventory (when appropriate).
eCommerce Fulfillment Service FAQs
3PL is an acronym for third-party logistics. This simply refers to a company with which a business chooses to partner to handle logistics needs, including warehousing, fulfillment, and distribution services. Many eCommerce retailers choose to outsource their logistics needs to a 3PL fulfillment company to allow for business growth, lowered shipping costs, and to expand their customer reach.
Order fulfillment services for eCommerce is every step that happens between a customer making an online purchase to receiving the delivery. A lot goes into order fulfillment, including the actual packing and shipping of goods from a fulfillment center. It is easily the cornerstone of successful eCommerce and is necessary for any online retailer.
At an eCommerce fulfillment warehouse, the customer’s order information is sent to our facility, where the inventory is stored so items can be located and packed for shipping. The package is then shipped from our closest fulfillment warehouse directly to your customer. These steps may not be visible to your customers, but they are what will define customer satisfaction in the end.
Freight can be moved using different modes of transportation, including by truck, rail, sea, or air. The most typical combinations include rail, trucks, and ships to move freight from one destination to another. Air shipments tend to be more expensive because of the weight of shipping freight.
Although you won’t physically be in possession of your inventory while it’s in our fulfillment warehouse, you will still have complete access and transparency through our digital dashboard. This allows us to update inventory levels and inform you when products need to be replaced. All inventory is scanned at receiving and routinely monitored, so we have an accurate count and know exactly where everything is located.
Yes, We can handle returns. Our in-house staff is trained to treat the transactions as if they were their own. We will either return the items to your inventory if they meet your specific quality control checks or dispose of damaged items as instructed. We ensure fast and easy return management services, so you don’t have to spend your valuable time handling this aspect of eCommerce fulfillment.
No, Our fulfillment center works systematically. When an online store receives an order, the order detail is sent to our respective fulfillment center. There are various ways to inform the fulfillment center about the order through email, phone, spreadsheet (Excel, CSV, File, or Google Sheet etc.). After receiving the estimation about the order, the fulfillment center starts its fulfillment process. The typical details that a fulfillment center receive from the online store are item details including its unique SKU and customer details including name, email, address and phone number etc. Our 24/7 support make the entire process seamless and fast for merchants to get their order delivered to their customers.
We have a nationwide eCommerce fulfillment network of warehouses to store inventory and ship your deliveries from a location closest to your customer. We have warehouses located strategically both in China and the United State including LA, Chicago, Dallas, New York.
You definitely want to choose a fulfillment provider that can best meet the needs of your eCommerce business. Consider where your customers are located and choose a close fulfillment center that can store your inventory, pick and pack your products, and provide quick and accurate shipping. You should also ensure that your fulfillment service provider has the ability to grow with your business and save you money on shipping costs as demand for your products increases.
Request A Quote
Our fulfillment experts can provide a shipping analysis to see how you may be able to take advantage of faster delivery times and lower shipping costs by shipping from multiple fulfillment centers in our network. Stop wasting time and money on unnecessary transits and high shipping costs. Talk to our fulfillment team today to learn how we can work together to optimize your eCommerce strategy!
Why Allwin Freight
100% Order Accuracy
100% Next Day Shipping
100% Customer Support Guarantee
What our clients say
We ordered 26 ton valve from China, due to short of delivery date, we must change the mode of transportation from by sea to by air, but it was near Christmas Day, the space is very lack from airlines, Allwin Freight arranged these goods from China successfully, they are the best forwarder in China I think.
I'm a shop owner in Manila. My family has nine shops selling formal dress. We import the dresses from Suzhou China four times a year. It was headache to make paper work in China customs and Philippines customs before, Since Allwin Freight help me handle the shipping , I just need to purchase the dresses in Suzhou and inform Allwin Freight how many packages we bought, then the only thing need to do is receive the goods in my warehouse, We need not provide any documents to Allwin Freight, they are the best supporter for our business.
My company is a construction machinery and equipment agent in Davao, Philippines, all our shipping goods are handled by Allwin Freight, they provide the professional solution and good price for our large construction, for example, Excavator and Crane,etc. Especially their rich experience for loading the goods in the Flat Rack and reinforcing the goods. We will keep good cooperation with them in the future.
We’re a freight forwarder in the US, our customers import the goods from China weekly by FCL. We started to cooperate with Allwin Freight last year, Allwin Freight is the perfect partner. Their freight is very competitive and the service is the best. We appreciate their work.
I bought the Swimming pool enclosure from China, Seller quote me the FOB price, I found Allwin Freight on google, I have no company in USA, I can not unload the goods from truck, finally Allwin Freight solved all of the problem so that I get the goods safely, I am very satisfied for their work.
We import the furniture from China to Tokyo every month by FCL and LCL under the incoterm EXW, sometimes by Air. Our freight forwarder Allwin Freight is a very good partner, they are very professional and patient.